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Frequently Asked Questions

Our goal is to ensure you have an unforgettable online shopping experience with us. If you do not find the answers you are looking for here, please contact us via our web form, send us an email or give us a call via our toll-free number: 1-800-604-CAKE

What's your satisfaction guarantee?

You must experience complete and total satisfaction with your purchase.* Your happiness is the purpose of our business. If you're unhappy with something you received or sent, please write us an email or call toll-free: 1-800-604-CAKE and we will provide a free replacement or substitution of equal value whichever you prefer.We are never able to accept returns or exchanges due to the nature of our product.

*Please note that we cannot guarantee a delivery time for any order placed on our site. All deliveries are shipped for delivery by the end of the day requested. We also cannot offer refunds for delays caused by extreme weather conditions, incorrect or incomplete addresses so please take an extra moment to verify your order information.

Are there trans fats in your products? 

We do not use any fats or margarines that contain artificial trans fats in any of our products.

Where are your desserts made?

All of our desserts are made with care in Sherwood Park, Alberta, Canada.

How do I store my dessert?

The proper cooler temperature for our dessert products storage is 36°F to 38°F (2°C to 3°C). Our products are best stored in a freezer with a temperature setting of O° F (-18°C). To ensure freshness when slices are stored and served individually, cover the slice of the cake with plastic wrap. By gently inserting a toothpick into your slice before covering with plastic wrap you can maintain the dessert's appearance. We recommend that larger slices of cake be placed on their sides so that the wrap does not damage the topping and to prevent the taller slices from falling over. Never thaw and then re-freeze product, this affects the overall quality of the dessert.

How do I best handle the dessert? 

Loosen the slices while the cake is frozen. Take a sharp knife and slice between the paper sheets on both sides of the piece. Wiggle the knife around the slice to loosen it and remove the piece. Slice between the sheets on the remaining pieces, wiggle the knife between the slices to pop them loose from the cardboard disc and replace the first slice. This procedure will ensure that the thawed slices do not stick to the bottom disc when taking them out for serving. With cakes, it may also be necessary to run a sharp knife under the bottom of the frozen cake to loosen it from the cardboard base. Remove the number of slices you wish to defrost and serve.

Still have a question? Contact us!